This policy explains how Programmable Soda ("we", "us", "our") collects, uses, discloses and protects your personal information when you visit our website, make an enquiry, or engage our services. If you are located in the European Union or the UK, we also process personal data in line with the GDPR’s core principles of lawfulness, fairness and transparency.
What personal information we collect
We collect information that helps us operate our business and provide services, including:
- Contact details such as your name, email address, phone number and company.
- Enquiry details and any information you choose to include when contacting us.
- Website usage data (for example, pages viewed, referrer, approximate location, device and browser details).
- Transactional and account-related information when you become a client.
How we collect personal information
We collect information directly from you (e.g. forms, emails, meetings) and automatically via our website through cookies and similar technologies. We may also receive information from publicly available sources and trusted partners where permitted.
How we use personal information
- To respond to enquiries and provide proposals or services you request.
- To operate, maintain and improve our website and offerings.
- To send updates or marketing communications where you have opted in; you can unsubscribe at any time.
- To comply with legal obligations and manage risk.
Legal bases for processing (GDPR)
Where the GDPR applies, our legal bases include consent (e.g. newsletters), performance of a contract (service delivery), legitimate interests (site analytics and improvement), and compliance with legal obligations.
Disclosure to third parties
We may disclose personal information to service providers who assist our operations (for example, hosting, analytics, email delivery) and to professional advisers. These parties are only given the information they need to perform their functions and must not use it for other purposes. We may disclose information if required by law or to protect our rights.
International transfers
Some service providers may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure appropriate safeguards are in place and that recipients are subject to privacy obligations.
Retention
We retain personal information only for as long as necessary for the purposes set out in this policy or as required by law.
Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately.
Cookies and analytics
Our site may use cookies and similar technologies to provide core functionality, remember preferences and measure performance. You can control cookies via your browser settings. We may use privacy‑respecting analytics to understand usage and improve the site.
Your rights
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. Where the GDPR applies, you may also have rights to deletion, restriction, portability and objection in certain circumstances.
Third‑party links
Our website may contain links to third‑party sites. We are not responsible for their privacy practices.
Contact us
If you have questions, requests or complaints, contact us at hello@programmablesoda.com.au. We will respond within a reasonable time.
Complaints
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated date.