Incident triage
We work out what changed, how bad the compromise is, and which systems, accounts, or integrations are exposed.
Recovery planning
Containment comes first. Then we map the safest route to restore service without reintroducing the same problem.
Hardening after cleanup
We close obvious access paths, rotate credentials, patch vulnerable software, and recommend monitoring or rebuild work where needed.
What to do first
- Stop making ad hoc fixes that destroy evidence or overwrite clean backups.
- Change passwords for admin, hosting, database, and DNS accounts.
- Tell us what you are seeing: redirects, admin lockout, spam pages, warnings, or blacklisting.
- Share whether payments, customer data, or email accounts may also be affected.
What we need from you
- Your website URL and the symptoms you have noticed.
- Known access to hosting, registrar, or CMS admin accounts.
- Any recent plugin, theme, server, or code changes.
- Whether you have recent backups and who currently hosts the site.
How recovery usually runs
Step 1
Assess
Confirm the entry point, affected assets, and business impact.
Step 2
Contain
Lock down accounts, pause risky access, and reduce ongoing damage.
Step 3
Recover
Clean or replace compromised assets and restore a trusted operating state.
Step 4
Harden
Reduce repeat risk with patches, monitoring, access controls, and rebuild planning where necessary.
Best fit for
- Businesses seeing malware, spam content, defacement, or redirect behaviour.
- Teams locked out of admin or uncertain which credentials are still safe.
- Sites that need cleanup plus a longer-term plan for safer hosting and maintenance.
When we may recommend a rebuild
- The stack is obsolete, unsupported, or structurally unsafe.
- The compromise path cannot be trusted to stay closed with patch-only work.
- The cost of repeated emergency fixes is higher than migrating properly.
Hacked website FAQs
Can you help if our website is redirecting visitors or showing spam pages?
Yes. We start by confirming the blast radius, locking down access, and identifying whether the compromise is coming from code, plugins, infrastructure, or credentials.
Do you only work on Laravel websites?
No. We can assist with compromised WordPress, Laravel, and custom PHP websites when we can safely stabilise the stack. In some cases we will recommend a rebuild instead of repeated patching.
Do you provide 24/7 emergency response?
We are not a 24/7 SOC. We help businesses with urgent incident triage and recovery during operating hours, and we will be direct about timing if your situation needs specialist after-hours coverage.
What happens after the cleanup?
Cleanup is only the first step. We close the access path where possible, rotate credentials, patch vulnerable software, improve monitoring, and recommend whether the site should be hardened or rebuilt.
Need help with a compromised website?
Call us if the issue is active, or send the URL and symptoms through the contact form so we can assess the fastest safe next step.
