CRM to operations
Keep sales, delivery, and support aligned with dependable customer and account data synchronisation.
Commerce to fulfilment
Connect orders, inventory, shipping, and status updates without manual re-entry or spreadsheet bridging.
Finance and reporting
Ensure invoice, reconciliation, and reporting flows run on accurate, auditable data pipelines.
Identity and access
Implement secure authentication and role synchronisation across portals and internal tools.
Workflow automation
Trigger actions from real events so approvals, notifications, and tasks move without manual intervention.
Exception handling
Design fallback logic, retries, and escalation paths so faults are visible and manageable.
How we engineer integration reliability
- Clear source-of-truth decisions for each data domain.
- Versioned contracts to reduce breaking-change risk.
- Idempotent processing to prevent duplication.
- Queueing, retry, and backoff strategies based on business criticality.
- Centralised logs and alerts tied to operational ownership.
Delivery approach
- Map event flows and identify failure-prone handoffs.
- Prioritise high-impact automations with measurable ROI.
- Ship in stages with visibility before full automation cutover.
- Harden operations with runbooks and monitoring ownership.
- Iterate based on live performance and operational feedback.
What good integration changes for your team
Less manual admin
Teams stop repeating low-value data entry and reconciliation tasks.
Faster response times
Information moves faster, so customer and operational actions happen sooner.
Higher confidence
Leaders can trust that reported numbers and system status reflect reality.
Integrations should remove complexity, not create more.
If critical workflows are failing between systems, we can map and stabilise the integration layer.
